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Home Mail: info@silverlensmedia.co.uk
SUPPORT
WE ARE HERE TO HELP GET THINGS RIGHT

First things first, if something has gone a bit Pete Tong… Don’t panic!  Go put the kettle on or there will be a coffee shop open somewhere, grab a cuppa, calm them nerves and get in touch.


If your query is not urgent you should email us, we will get back to you within 24hours and give you the pointers you need.


If you need urgent support check to see if we are available and online for a live chat using our LiveChat (top right) icon.


If you’d like us to call you… text us on: 07830 231606 and we’ll call you. Send your name and number and a short message with the problem and we will call you back as soon as possible.

FAQs
WE ARE HERE TO HELP GET THINGS RIGHT

1 // Is there a size limit for email sent to my account?

There is a limit of 30MB for attachments for emails sent to your mailbox, should attachments larger than this be sent to your mailbox the sender will get a bounceback message.

2 // Can I set up POP3/IMAP email on my iPhone or iPad?

Yes, all you need are the mailbox servers and port numbers from us. So get in touch if you want to do this. We’ll get your emails working so you can be on the move.

3 // What is JavaScript?

JavaScript is a web scripting language used to make web pages more interactive by allowing images to animate automatically. For those of you using Apple mobile products, this means your website galleries or animated adverts are viewable on these devices. Whereas ‘Flash’ based animated items do not necessarily work on Apple’s iOS, therefore giving the appearance that your site is not working properly.